Returns & Refunds Policy


Returns: We have a 3-day money back guarantee / return policy, which means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase as well as pictures of the item. You would have to wait another 3 to 10 working days to receive your new items due to production times. Customers will be liable for courier costs which is R160. To start a return, you can contact us at thebabyempireltd@gmail.com or Whatsapp us on 081 767 8530. If your return is accepted, we’ll notify you via email or Whatsapp. Items sent back to us without first requesting a return will not be accepted.

**Please note that returns are at the cost of the customer**

You can always contact us for any return question at thebabyempireltd@gmail.com

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify the problem immediately.

Non-returnable items: Certain types of items cannot be returned, like custom products (such as special orders or personalized items), personal care goods (such as beauty products). We do not accept returns on socks, stockings, swimwear and hair accessories. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, a new item will be dispatched as agreed upon.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be requested to provide us with the banking details of the purchaser and we will do an immediate transfer.

**Please note that you will be charged 10% of your order total for transaction fees on all returns**